We use the devices we’re talking about.
We test the operating systems and run the programs so that, when you call, we don’t just walk you through a user manual. You could do that on your own. We’re here to help you find solutions based on our experience and know-how.
What does that mean for you? It means we can help with Windows PCs and Apple computers running Mac OS 10.6 and above. We know about smartphones, like iPhones, Samsung, and HTC. Tablets are on the table, too, from iPads to Kindle to Surface. We even play around with smart TVs – including set-top boxes like Apple TV, Roku and Chromecast.
We’re also experts in the programs that run on those devices. We have a handle on email, calendars and word processing. There are so many ways to edit and share photos. We can help you find the way that works best for you. Using different internet browsers, downloading shows and streaming movies… the list goes on, but we’ll stop here.
Oh wait! We know about gaming consoles, like Xbox and PlayStation too.
We speak plain English.
Technology has a vocabulary of its own. We’re here to translate, and we’re good at it because we like talking to people. Since we’re in the US, perhaps we already share a language and common interests. Though we do love talking tech, it’s also a bonus in the line of work we’ve chosen.
We stand behind our work.
From time to time, we come across an issue that we can’t fully resolve. If that’s ever the case, you’ll get a full refund. Of course, that’s only if we’ve billed you already, and it has to be within 30 days of your purchase or original subscription.***
We repair and replace devices, too.*
We have a whole team dedicated to fixing things that are broken, as long as they weren’t broken on purpose. If one of your devices breaks down, we’ll fix it. If we can’t fix it, we’ll replace it, or you could get up to $1,000 to help buy a new one. It’s a pretty remarkable deal.