Don’t move or delete your Photobucket images associated with a print order!
I misplaced my coupon code. How can I get one again?
Can I use more than one promo code per order?
I’m outside the US. Can I still get free shipping?
I missed a promotion deadline! Can I still get the discount?
I forgot to enter a promo code when I submitted my order. Can I get a price adjustment?
I was charged a Customs Duty. Can I get a refund?
What if I'm not happy with the product I received?
I cancelled my order. When will I see a refund on my credit card?
Image & File Support
I'm not sure if my image is copyrighted. What happens if it is? Will you inform me?
What is the maximum file size you support for print products?
I have an image file type that is not supported (e.g., PDF, RAW) What do I do?
What image file types does Photobucket Print Shop accept?
Do you offer different products in apps vs. a web browser?
I’m unhappy with my product. What are my options?
Do you offer products in other sizes or options than those on your site?
My product arrived damaged. What do I do?
Does Photobucket pay for a Customs Duty for international shipments?
I need my product by a certain date. Do you offer expedited shipping?
Will you send me tracking information once my products have shipped?
Can I ship to an address other than my home?
My order status says delivered, but I didn't receive my order. What do I do?
Can I cancel or edit my order after it is placed?
I need my order by a certain date. What do I do?
How do I change the shipping or billing address for my order?
Can I pay with cash or check?
Why is my credit card charged before my product has been produced?