Print FAQ

Ordering Tips

• Don’t move or delete your Photobucket images associated with a print order!

Promotions

• I misplaced my coupon code. How can I get one again?
• Can I use more than one promo code per order?
• I’m outside the US. Can I still get free shipping?
• I missed a promotion deadline! Can I still get the discount?
• I forgot to enter a promo code when I submitted my order. Can I get a price adjustment?

Refunds

• What if I'm not happy with the product I received?
• I cancelled my order. When will I see a refund on my credit card?

Image & File Support

• I'm not sure if my image is copyrighted. What happens if it is? Will you inform me?
• What is the maximum file size you support for print products?
• I have an image file type that is not supported (e.g., PDF, RAW) What do I do?
• What image file types does Photobucket Print Shop accept?

Product

• Do you offer different products in the app vs. online?
• I’m unhappy with my product.  What are my options?
• Do you offer products in other sizes or options than those on your site?
• My product arrived damaged. What do I do?

Shipping

• I need my product by a certain date. Do you offer expedited shipping?
• Will you send me tracking information once my products have shipped?
• Can I ship to an address other than my home?

Ordering

• My order status says delivered, but I didn't receive my order. What do I do?
• Can I cancel or edit my order after it is placed?
• I need my order by a certain date. What do I do?
• How do I change the shipping or billing address for my order?

Billing

• Can I pay with cash or check?
• Why is my credit card charged before my product has been produced?