Who do I contact for Assistance with my order?
How Do I Check My Order Status?
Why Was My Order Cancelled?
Don’t move or delete your Photobucket images associated with a print order!
Can I still get the discount if I missed a promotion or sale?
I forgot to enter a promo code when I submitted my order. Can I get a price adjustment?
I was charged a Customs Duty. Can I get a refund?
What if I'm not happy with the product I received?
I cancelled my order. When will I see a refund on my credit card?
Image & File Support
What happens if my image is copyrighted?
What is the maximum file size you support for print products?
I have an image file type that is not supported (e.g., PDF, RAW) What do I do?
What image file types does Photobucket Print Shop accept?
Do you offer different products in apps vs. a web browser?
I’m unhappy with my product. What are my options?
Do you offer products in other sizes or options than those on your site?
What do I do if my product arrived damaged?
Does Photobucket pay for a Customs Duty for international shipments?
Do you offer expedited shipping?
Will you send me tracking information once my products have shipped?
Can I ship to an address other than my home?
My order status says delivered, but I didn't receive my order. What do I do?
Can I cancel or edit my order after it is placed?
I need my order by a certain date. What do I do?
How do I change the shipping or billing address for my order?
Can I pay with cash or check?
Why is my credit card charged before my product has been produced?
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