Photobucket's Member Engagement Team is a small support team with real, friendly people. Even though our team is small, we're dedicated to providing you with excellent service. We offer support through email and chat to help you navigate our site and answer any questions you may have.
If you are logged into your account, please contact us through our support form here, and we’ll respond via email as soon as possible.
- Please make sure to include both your username and the email address tied to your account when contacting us.
- If you don't have a Photobucket account or can not access your account, please contact us at support@photobucket.com
We provide customer support through email for the following reasons:
- We usually need your email address to help locate your account.
- We are able to provide you with step-by-step instructions, as well as links to our articles to help you with your question.
- We frequently ask you to send us screenshots when you’re having issues to help us see what you are seeing. We can then send you screenshots to guide you in the right direction.
- We are able to investigate any issues you may have and have answers to your questions without having you wait on hold.
- It helps us keep a history of your communication with us in case we need to escalate your issue or if you have more questions in the future.
Our team is here to assist you Monday through Friday, 7:0 am to 5 pm MST (UTC -7), with live chat agents available Monday through Friday from 7:30 am to 4:30 pm MST (UTC -7).