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Processing Video Error

If you are using an Apple device on iOS version 11.0 or above and are seeing the message Processing Video when uploading an image, please follow the steps below.

1. Go to the settings and select Camera

iOS_Camera_1.jpg

 

2. Under the Camera settings select Formats.

iOS_Camera_2.jpg

 

3. Under Camera Capture select the option Most Compatible.

iOS_Camera_3.jpg

 

Please note that any photos taken before changing these settings will still be in the HEIF format and will still be recognized as a video when it is being uploading.

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