Have a mobile issue but can't describe it? Take a screenshot for us! Screenshots are very helpful for those tricky mobile issues. Sending us a screenshot of the issue will help us understand and get you the help you need. Find out how below.
Take a Screenshot on an Android Device:
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Hold the power and volume down buttons at the same time. You may need to hold them for a few seconds depending on the brand of your phone.
- Some Android devices will show you a screenshot preview with options to edit or share the screenshot once the screenshot is taken.
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Locate the file in your gallery and attach it to your email to Photobucket Support.
Take a Screenshot on an iOS Device:
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If your device has a home button, press the home button and the power button at the same time.
- If your device does not have a home button, press and hold the power button and the volume up buttons at the same time
- Once your screenshot is taken, a screenshot preview will be shown in the bottom left corner. Tap the photo to access options to edit the screenshot.
- Locate the file in the Photos app and attach it to your email to Photobucket Support.