If you are having issues with your account on the mobile site, clearing the cache and cookies on your phone may help. This ensures the site runs smoothly and you see an up-to-date version rather than a cached one.
iOS Chrome
- At the bottom, tap the three dots icon in the lower right of your screen.
- Tap History > Clear browsing data.
- Make sure there's a checkmark next to “Cookies and site data,” and “Cached images and files.”
- Tap Clear data.
iOS Safari
To clear your history and cookies
- Go to your device Settings
- Tap Apps
- Tap Safari
- Tap Clear History and Website Data
To clear your cookies and keep your history
- Go to your device Settings
- Tap Apps
- Tap Safari
- Tap Advanced
- Tap Website Data
- Tap Remove All Website Data
For Android Chrome
- At the top, tap the three dots icon in the top right of your screen.
- Tap Delete browsing data
- Tap the drop-down arrow next to Last 15 minutes
- Tap All time
- Tap Delete Data
For more information on how to clear the cache and cookies on your computer browser, click here.