How to fix almost everything

If troubleshooting is what you need, you’ve found the place for it!

Follow the steps below to fix almost everything on Photobucket:

1. Make sure your web browser is supported and up-to-date. Unsupported browsers may not be compatible with our site
2. Clear out your browser's cache and cookies
3. Disable browser add-ons to ensure they are not conflicting with Photobucket processes
4. Make sure Javascript is enabled in your browser
5. Try a different browser or device
6. Be sure only one browser tab is open while working with your account

If these steps don’t solve the issue, contact us. We’re always glad to help. 

Provide all of the following details so we can troubleshoot!

• The affected platform or platforms (desktop browser, mobile browser, mobile app)
• Your device model, OS version, and app version for each platform being used
  • You can use https://www.whatsmybrowser.org/ to find this information
    Please only provide:
    • Your browser version, located at the top
    • Your operating system, located under Browser details
• How your device is connected to the internet: wifi, wired, cellular
• Screenshots of any error messages received
• The name of the Group, album, or image affected