If you no longer have access to the email address associated with your account, complete this form or create an email.
In the form
Copy and paste the questions below to the Description field and answer ALL the questions to the best of your ability.
In an email
Copy and paste the text below and answer ALL the questions to the best of your ability, and then email them to support@photobucket.com.
- What is your Photobucket username? If you're not sure what your username is, click here.
- What email address is currently registered with the account? If you're unsure, please list all possibilities.
- What is the first and last name registered with the account?
- What is the account owner's date of birth?
- What postal code was registered with the account?
- What country were you in when you registered?
- Describe in detail one or two unique images or videos from the account.
- Are there any sub-albums in the account? If so, please provide some of the sub-album names.
- Please attach a selfie to your email so we can compare it to the photos in the account. Please make sure that:
- The photo is clear
- Your face is unobstructed
- You're holding up a paper showing today's date (a paper newspaper or receipt, or writing today's date on a piece of paper and holding it up to the camera works just fine!) and we can see your whole arm holding the paper up
- Accepted filetypes: jpg, jpeg, hief, and heic
- What NEW email address can we use to update the account? (email address cannot be currently in use on Photobucket)