Connect your WhatsApp and Photobucket accounts so every photo or video shared in the chat is instantly backed up to the Group of your choice!
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Set up | Upload | Troubleshooting Tips
Before you start
For the easiest setup, we recommend connecting WhatsApp to Photobucket directly from your mobile device.
Note: If you prefer to set up on a computer, you’ll need two devices - your computer to display a QR code and a phone or tablet with the WhatsApp app to scan the QR code.
What you'll need
- A mobile phone with WhatsApp installed
- A WhatsApp account linked to a valid phone number
- A Group you own
- An existing WhatsApp group chat
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If using a computer for setup:
A computer with an up-to-date browser to display the QR code
A phone or tablet with WhatsApp installed to scan the QR code
If you have more questions or need assistance upgrading your plan, please contact us
Set up
Using the Photobucket app:
- Tap the Account button in the bottom menu
- Tap Connect to WhatsApp
- Enter the phone number tied to your WhatsApp account
- Tap Get Started
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Review the WhatsApp Terms of Use and tap Allow to continue
- Optional: Tick the checkbox if you want to import photo and video captions
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Copy the provided code by tapping
If you receive a WhatsApp push notification asking for the code, tap on it to skip steps 7-10. - Open WhatsApp on your mobile device
- In WhatsApp, tap Menu on Android or Settings on iPhone
- Tap Link a device
- Tap Link with a phone number instead
- Enter the provided code
- Switch back to the Photobucket app
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Once the connection has been made, your WhatsApp group chats will appear
- On the right-hand side, select a Group in the drop-down to connect that group chat to
- Click Save
Using a mobile device:
- Sign in to your Photobucket account through a mobile browser
- Tap on the three horizontal lines in the upper left-hand corner
- Tap on Connect to WhatsApp located in the bottom left corner
- Enter the phone number tied to your WhatsApp account
- Tap Get Started
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Review the WhatsApp Terms of Use and select Allow to continue
- Optional: Tick the checkbox if you want to import photo and video captions
- A verification code will be generated, and you may receive a notification from WhatsApp to enter the code
- Open WhatsApp and Confirm that you're trying to link a device
- Tap Link a device
- Tap Link with a phone number instead
- Enter the verification code
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Once the connection has been made, your WhatsApp group chats will appear
- On the right-hand side, select a Group in the drop-down to connect that group chat to
- Click Save
Using a computer:
- Sign in to your Photobucket account through a browser
- Click or tap on Connect to WhatsApp located in the bottom left corner
- Enter the phone number tied to your WhatsApp account
- Click or tap Get Started
-
Review the WhatsApp Terms of Use and select Allow to continue
- Optional: Tick the checkbox if you want to import photo and video captions
- A QR code will be generated. Leave this page open
- Next, grab the device with WhatsApp installed
- Open the WhatsApp application
- Click or tap on the 3-dot menu (Android) or Settings (iPhone)
- Select Linked devices
- Click or tap the Link a Device button
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Scan the QR code with your device camera
- While the connection is being made, don't close WhatsApp on your device or the window on your browser
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Once the connection has been made, your WhatsApp group chats will appear
- On the right-hand side, select a Group in the drop-down to connect that group chat to
- Click Save
New media shared in linked WhatsApp chats will now upload to the selected Group!
Common Troubleshooting Tips:
Why am I getting an error message when I try to connect my WhatsApp account?
Two common causes could cause you to receive an error:
-
Phone-number mismatch: Make sure the phone number you entered in Step 1 of the setup process matches the phone number tied to your WhatsApp account.
- Expired QR / verification code: The setup QR code refreshes every 30 seconds, and the mobile code refreshes every 3 minutes. Allow your device enough time to link and wait for a new QR or verification code. Use the most recent code.
Why am I getting notifications from WhatsApp stating that syncing has stopped?
Interruptions occur when WhatsApp disconnects linked devices due to inactivity.
Linked sessions expire after 30 days of inactivity and will be disconnected if the device running WhatsApp remains offline for more than 14 days.
Interruptions can also happen if:
- Your phone lost its connection to the internet
- The browser session or device running the link was closed
- Your phone’s battery-saving settings are set to pause the background activity
To re-establish the connection:
- Open WhatsApp on your phone
- Go to Settings > Linked Devices, and check the status
- Either reconnect or remove & re-link the Photobucket connection by setting up your integration again from the Photobucket WhatsApp integration page
For more information on uploads, see our FAQ.