Why is my zip file not opening?

When downloading multiple images, including albums, from your account, this download will create a compressed zip file for faster processing.

If you experience issues opening your zip file, check out the tips below

1. Check your internet connection. It's important to have a strong, secure, and stable internet connection when downloading your albums. Try the following if you have been experiencing multiple failed downloads.
   • If you’re using WiFi, make sure you have a strong signal. While you might be able to access your account with a weak signal, downloads may fail if your signal is weak or unstable.
   • Try giving your router a reboot. Most networking or downloading issues can be resolved with a quick reboot of your home router. Once you’re back online, sign in to your account again to try downloading your albums or images.
2. Make sure you have a program that unzips files. Older versions of Windows may require an additional program to be downloaded and installed to read zip files. Some popular ones include WinZip and WinRAR.

You can also try the steps below, as they may help resolve the issue you’re experiencing

1. Clear your browser’s cache and cookies, then close your browser. This refreshes the page and helps eliminate most browser-related issues. You can click here to learn more about how to do this, and here to do it on mobile devices.
2. Make sure your browser is up to date with the latest version.
3. Download your images or albums in smaller batches. For example, try downloading your albums one at a time.