If a video isn't playing, it's usually one of three things: an unsupported video format, an incomplete upload, or an outdated browser.
Check the video format
Our site supports the following video formats:
- AVI, ASF, MP4, MOV, MPG, MPEG, DVD, VOB, MKV, FLV, SWF, 3GP, 3GP2, and WebM
If your video uses a different format, the file will still download and open in a compatible media player on your device instead. Check out our download guide for help.
Check the upload
If you see a video thumbnail but the file won't play, compare the uploaded file to the original. If they look different, the upload may not have completed correctly. Try uploading the video again.
Check your browser version
Make sure you're using the latest version of your browser. Most browsers show this under an "About" page, for example, "About Chrome," "About Microsoft Edge," "About Firefox," or "About Safari," usually found in the browser's settings or main menu. Installing the latest update usually solves playback issues.
If the video still won't play after that:
- Try a different browser.
- Disable browser extensions or privacy settings that may block video playback.
For additional help, please submit a support ticket here.