Quickly grab your favorite memories from your account!
Downloading on the app
You can only download one image at a time on the app. If you want to download multiple images, use a browser.
- Tap on the image to bring it to full screen
- Tap the Download button in the bottom right corner
Downloaded photos will go directly to your device's gallery.
Downloading on a browser
Images are downloaded in the same format and size as the original upload.
Downloading selected images
- Click or tap the Select button
- Select images (selected images will have a checkmark in top left corner)
- Click or tap the Download button
To select multiple images in a row on a computer
- Click on the first image
- Press and hold Shift on your keyboard
- Click on the last image
All images in between will be selected.
Downloading albums
While viewing the album
- Click or tap the 3 dots in the top right corner
- Select Download album
How to unzip your downloaded images or videos
If you select multiple images or an album to download, you'll need to unzip your download
Windows
- Right-click on the downloaded .zip folder, then click Extract All
- Click Browse to select a folder on your computer where you want the album extracted. If you prefer to keep it in the same folder, you can skip this step.
- Click Extract
Mac
Double-click on the file. The unzipped folder will be added next to the zip file.
iOS
- Tap on the Files app
- Tap on the archive.zip file to extract your images
- You will see the unzipped archive folder next to the .zip file. Tap the archive folder to view your images
Android
- Open your device's Files folder
- Tap on Downloads. Depending on your device, you will also see this in your Recent files.
- Tap on the archive.zip file. This is how the downloaded file is named on your device.
- Tap Extract
- Your images will appear in your phone's gallery
My images are not in their original quality or size
Images uploaded after April 2019
All photos uploaded after April 2019 are stored without any compression. While they may appear optimized for your screen when viewed on our site, the original image remains unchanged in full resolution.
Images uploaded before April 2019
The upload settings for images added before April 2019 depend on your account type at the time of upload.
Paid Account
If you had an active subscription before April 2019, your images were uploaded in their original size.
If you chose a specific upload size using settings on the legacy site, those settings may have overridden the default and affected the size of your uploaded images.
Free Account
If you were using a free account, images uploaded before April 2019 were saved as web-sized copies, which are smaller and optimized for online display.
Right-clicking and selecting “Save As” from your browser will only download a web-sized version of the image.